DELIVERY & RETURNS

DELIVERY

We deliver across available locations in Egypt through courier or shipping companies.

Cairo & Giza: 1-3 business days.

Other Governorates: 2-5 business days.

Delivery times may vary depending on location, order volume, and circumstances outside our control.

Our courier or shipping company may contact you through email, SMS, WhatsApp, social media, or other available communication methods to confirm or arrange delivery.

RETURNS & EXCHANGES

Exchange or refund is available within 14 days of receiving your order, subject to the applicable conditions.

Returned items should be unworn, unwashed, undamaged, in their original condition, and with original tags and packaging where applicable.

For exchanges, the courier or shipping company may deliver the replacement item and collect the original item during the same visit whenever possible.

For eligible Cash on Delivery refunds, the courier or shipping company may collect the item and provide the refund in cash.

For online payments, eligible refunds are processed through the original payment method.

For wrong, damaged, defective, late, return, exchange, or refund cases, please contact SANCHO Customer Support and Aftercare through email, SMS, WhatsApp, social media, or other available communication methods.

This does not affect any rights available under applicable Egyptian law.